Remote Support

We don’t even need to call to fix some problems.

For most minor PC problems, and even some major software ones, we can repair the PC without the need to call to your office or home, and without a lot of the expense. We can also solve a vast range of issues that occur day to day with computers, such as odd pop up boxes, license renewals for antivirus etc, program error messages and so on and so forth. As long as you have a working internet connection, we can access the PC. We can then take control of your PC keyboard and mouse, and deal with any problems. We can do this whilst talking through it on the phone, or through a chat box that will appear on your screen for the duration of the session.

Please contact us for more details or to sign up to the service. info@adscomputers.co.uk

If you are already signed up and require support, please first call us for a current PIN code and access below –

 

Enter your 6-digit code:

Alternatively, you can download and install the dedicated calling card application from the link below if you are already subscribed to the service. This make connecting to us much simpler. This installation will then give you a desktop shortcut to the app, for connecting to us.

http://adscomputers.co.uk/wp-content/uploads/LogMeIn Rescue Calling Card.msi

Latest News and Updates

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We have had quite a few mobile devices come in over the years, especially Apple iPads, where the customer has asked us to break a forgotten password, or format a device they have acquired, but that is linked to a lost or forgotten Apple/Google Android account.
When we explain how difficult it is to do, with emphasis on the encryption side of how passwords work, it is often met with disbelief. I have heard, on more than one occasion “can’t crack a simple password - not much of a tech then are you!” Last year there was a news article that helped and supported us here, where the FBI couldn’t get into a criminals iPhone for evidential reasons, and Apple weren’t able to help either.

Today the FBI have made an even broader announcement, stating that they currently have around 7,000 devices, all the property of suspects, that they are unable to access at this point.
The article - below - supports what we have been saying, in that passwords to such devices are inextricably linked to online accounts, encrypting the device. Repeated incorrect password attempts lock the account, so guessing the password, or using password crack tools, simply results in the device being locked further. Yes, verification methods can be used, ie having other contact details set up in a device account to verify with, should a password be forgotten, but if it is an acquired device, then you probably won’t have those credentials either. You will then have a second level of problems accessing the locked verification account!

If you have password protected a phone, or any device, make a note and keep it in a safe place. You will also have linked an email account, as part of the devices set up. Make sure you have also set up answers to certain security question, and use a relative or friend’s email or phone details as back up recovery. Keep a safe note of them too. Most importantly, test those details in a dry run, to check you can reset a password, should disaster strike.

FBI failed to access 7,000 encrypted mobile devices

www.bbc.co.uk/news/technology-41721354
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