Remote Support

We don’t even need to call to fix some problems.

For most minor PC problems, and even some major software ones, we can repair the PC without the need to call to your office or home, and without a lot of the expense. We can also solve a vast range of issues that occur day to day with computers, such as odd pop up boxes, license renewals for antivirus etc, program error messages and so on and so forth. As long as you have a working internet connection, we can access the PC. We can then take control of your PC keyboard and mouse, and deal with any problems. We can do this whilst talking through it on the phone, or through a chat box that will appear on your screen for the duration of the session.

Please contact us for more details or to sign up to the service. [email protected]

If you are already signed up and require support, please first call us for a current PIN code and access below –

 

Enter your 6-digit code:

Alternatively, you can download and install the dedicated calling card application from the link below if you are already subscribed to the service. This make connecting to us much simpler. This installation will then give you a desktop shortcut to the app, for connecting to us.

http://adscomputers.co.uk/wp-content/uploads/LogMeIn Rescue Calling Card.msi

Latest News and Updates

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2 weeks ago

ADS Computers

Trading hours w/c January 4th 2021

Happy New Year to all our customers.

UPDATE - Comments have been deleted and turned off due to attracting negative and/or insulting comments from COVID deniers!

Regrettably, we have been forced to keep the workshop closed this week due to COVID related or suspected COVID infections from contact tracing.
Until we all test negative, we can only trade in a limited capacity, responding to emails and phone calls only.
After that, with us now being in Tier 5, we will still not be able to fully open, but we will post more details later.

With Rob essentially working alone, and dealing with Remote Assistance all day, the phones will be engaged for 90% of the time.
Because of this, the best way to get a quick response is email. The phones have been very busy, and the voicemail is often full, so an email will get noticed, and responded too, more quickly.

I will update this site as and when we know more.

On the subject of COVID, please be very aware of the fake NHS texts and emails. These ask for bank details as proof of identity. Do not be tempted to respond.
UPDATE - just to clarify, the picture shown is of the FAKE text, so you can see what a FAKE looks like. It is not genuine, which is kind of the point of the post.
Example below -
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3 weeks ago

ADS Computers

New Year trading hours.

There has been a necessary change to our trading hours in the new year. Because of COVID isolation, we are now unable to open the workshop or make any call outs until Wednesday 6th January at least. This only affects Monday 4th and Tuesday 5th so far, as we are closed for the New Year break until then anyway.

We will still be able to offer telephone support and Remote Support on the 4th and 5th, but no visits or customers calling into the workshop.
We can only open Wednesday assuming a negative COVID test. I will update this post when I know more.

I can only apologise for the inconvenience, but keeping this insidious virus at bay takes precedence over everything.

In the meantime, here is a photo of me preparing to venture outside to put the bins out.....
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1 month ago

ADS Computers

CHRISTMAS & NEW YEAR TRADING HOURS.

It’s been a long and strange year for everyone. Many businesses have struggled. But we have been fortunate enough to be working in a field that has been in higher demand than ever. We’ve been busy, very busy.
This has meant long hours and missed days off or holidays for us all here.
So this year we are having a longer break than normal over the Christmas and New Year period, and support cover will be limited. There will be no routine home or business visits for two weeks. We have a colleagues local business covering any really urgent or business critical call outs.
We can answer most support requests by email, so this will be the best way of getting in touch during the break. We will reply in order of priority. Please only telephone in if it’s urgent.
On the few days the workshop is open, all appointments must be booked in still under COVID regulations.

And here’s wishing everyone a Happy Christmas and a much better New Year!

Monday 21st December - 10.00am to 4.30pm. Basic support only, workshop open for urgent jobs.

Tuesday 22nd December - 10.00am to 4.30pm. Basic support only. Workshop closed.

Wednesday 23rd December - Closed

Christmas Eve - Closed

Christmas Day - Closed

Boxing Day 26th December - Closed

Sunday 27th December - Closed

Boxing Day bank holiday Monday 28th - Closed

Tuesday 29th December - 10.00am to 2.00pm. Basic support only. Workshop open for urgent jobs only.

Wednesday 30th December- 10.00am to 2.00pm. Basic support only. Workshop open for urgent jobs only.

New Years Eve - Closed

New Years Day - Closed

Sunday 3nd January - Closed

Monday 4th January - 10.00am to 16.00pm. Basic support only. Workshop open for urgent jobs only.

Tuesday 5th January - 10.00am to 16.00pm. Basic support only. Workshop open for urgent jobs only.

Wednesday 6th January- back to normal trading.
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