PRIVACY POLICY

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

Information You Provide to Us:

We may collect any Personal Information that you choose to send to us or provide to us. If you contact us through the website or emails, we will keep a record of our correspondence. We receive and store information you provide directly to us. For example, when enquiring for information on any of our services, we collect Personal Information, such as name and e-mail address, to provide you with Services. The types of information we may collect directly from you include: names, email addresses, postal addresses, phone numbers,  transactional information (including Services purchased), as well as any other contact or other information you choose to provide us or upload to our systems in connection with the Services.

Information We Automatically Collect:

When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

How do we use the information?

We will use the information we collect via our Website:

  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • Analyse customers’ use of the Website through Google Analytics to determine traffic to the site;
  • As part of our efforts to keep our Website safe and secure.

We may also use the information you send to us via the Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offerswe think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences.  However, you will always be able to opt-out of such communications at any time (see the “Your Choices” section below).

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Vendors, consultants and other service providers:  We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include our payment processing providers Paypal.

When you use PayPal, you agree that PayPal can share the information listed on the Log In with PayPal consent screen or in your Log In with PayPal account settings with the participating website. Information you allow PayPal to share with these third-party websites is subject to each third-party’s terms of service and privacy agreement, so you are encouraged to review their policies.

For information on Paypal’s own privacy policy, please access this here

https://www.paypal.com/de/webapps/mpp/ua/privacypps-full?locale.x=en_DE

 

We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of, our employees, our users, or others.

Is Personal Information about me secure? We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.  Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, your details are protected by a password for your privacy and security.

Cookies and other tracking technologies

Our Website and some of our Services use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags and scripts) to uniquely identify your browser and to gather information about how you interact with the Websites and Services. We use this information for the following purposes:

  • Assisting you in navigation;
  • Assisting in registration, login, and your ability to provide feedback;
  • Analysing your use of our products, services or applications;

Your Privacy Rights

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

Cookies

You can accept or reject cookies through our Privacy Preference Centre, accessible by clicking the “cookie settings” button in our cookie policy. You can also do so by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.

Marketing Communications

You can opt-out of receiving certain promotional or marketing communications from us at any time, by emailing us directly and asking for your details to be removed from our mailing list.

How can I update and access my information (Exercise my Data Subject Rights)?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), you can email us directly.

Our Privacy team will examine your request and respond to you as quickly as possible! Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Linked Websites

For your convenience, hyperlinks may be posted on the Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policy of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

Children

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us. If parents are bringing children on any courses or services we may require their name whilst training.

Will ADSCOMPUTERS  ever change this Privacy Policy?

We’re constantly trying to improve our Websites and Services, so we may need to change this Privacy Policy from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the bottom of this page. You are responsible for periodically reviewing this Privacy Policy.

What will happen to my information when it is destroyed?

We keep (paper based) registers and course information for a period of 2 years. After this time paper copies are shredded and disposed.

Email contacts if asked to be included on our mailing list will be kept until you ask for removal.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected], and we will try to resolve your concerns.

Latest News and Updates

Live feed from our Facebook page

2 weeks ago

ADS Computers

Trading hours w/c January 4th 2021

Happy New Year to all our customers.

UPDATE - Comments have been deleted and turned off due to attracting negative and/or insulting comments from COVID deniers!

Regrettably, we have been forced to keep the workshop closed this week due to COVID related or suspected COVID infections from contact tracing.
Until we all test negative, we can only trade in a limited capacity, responding to emails and phone calls only.
After that, with us now being in Tier 5, we will still not be able to fully open, but we will post more details later.

With Rob essentially working alone, and dealing with Remote Assistance all day, the phones will be engaged for 90% of the time.
Because of this, the best way to get a quick response is email. The phones have been very busy, and the voicemail is often full, so an email will get noticed, and responded too, more quickly.

I will update this site as and when we know more.

On the subject of COVID, please be very aware of the fake NHS texts and emails. These ask for bank details as proof of identity. Do not be tempted to respond.
UPDATE - just to clarify, the picture shown is of the FAKE text, so you can see what a FAKE looks like. It is not genuine, which is kind of the point of the post.
Example below -
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3 weeks ago

ADS Computers

New Year trading hours.

There has been a necessary change to our trading hours in the new year. Because of COVID isolation, we are now unable to open the workshop or make any call outs until Wednesday 6th January at least. This only affects Monday 4th and Tuesday 5th so far, as we are closed for the New Year break until then anyway.

We will still be able to offer telephone support and Remote Support on the 4th and 5th, but no visits or customers calling into the workshop.
We can only open Wednesday assuming a negative COVID test. I will update this post when I know more.

I can only apologise for the inconvenience, but keeping this insidious virus at bay takes precedence over everything.

In the meantime, here is a photo of me preparing to venture outside to put the bins out.....
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1 month ago

ADS Computers

CHRISTMAS & NEW YEAR TRADING HOURS.

It’s been a long and strange year for everyone. Many businesses have struggled. But we have been fortunate enough to be working in a field that has been in higher demand than ever. We’ve been busy, very busy.
This has meant long hours and missed days off or holidays for us all here.
So this year we are having a longer break than normal over the Christmas and New Year period, and support cover will be limited. There will be no routine home or business visits for two weeks. We have a colleagues local business covering any really urgent or business critical call outs.
We can answer most support requests by email, so this will be the best way of getting in touch during the break. We will reply in order of priority. Please only telephone in if it’s urgent.
On the few days the workshop is open, all appointments must be booked in still under COVID regulations.

And here’s wishing everyone a Happy Christmas and a much better New Year!

Monday 21st December - 10.00am to 4.30pm. Basic support only, workshop open for urgent jobs.

Tuesday 22nd December - 10.00am to 4.30pm. Basic support only. Workshop closed.

Wednesday 23rd December - Closed

Christmas Eve - Closed

Christmas Day - Closed

Boxing Day 26th December - Closed

Sunday 27th December - Closed

Boxing Day bank holiday Monday 28th - Closed

Tuesday 29th December - 10.00am to 2.00pm. Basic support only. Workshop open for urgent jobs only.

Wednesday 30th December- 10.00am to 2.00pm. Basic support only. Workshop open for urgent jobs only.

New Years Eve - Closed

New Years Day - Closed

Sunday 3nd January - Closed

Monday 4th January - 10.00am to 16.00pm. Basic support only. Workshop open for urgent jobs only.

Tuesday 5th January - 10.00am to 16.00pm. Basic support only. Workshop open for urgent jobs only.

Wednesday 6th January- back to normal trading.
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